cut-off time

• The official cut-off time for 1 business day delivery is 1:30 pm PST. If you have any questions or concerns about 1 business day delivery, please contact Customer Service.
• Orders are handled before 1:30 pm will be handed off to our shipping partners (UPS, USPS, and LTL Freight), but we cannot guarantee their 1 business day delivery due to possible unforeseen circumstances.

shipping policies

• The Estimated Time of Arrival does not guarantee the order will arrive on the specified date. If guaranteed shipping is needed, please contact Customer Service for a request.
• Delivery service to some remote areas may also require additional delivery days.
• If there is a failed attempted delivery on or before the Estimated Time of Arrival date, then the customer should expect delays and a new re-delivery date.
• Freight: The order may be shipped either small parcel carrier or by freight depending on the size and fragility of the contents.

guarantee

• The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a work strike, natural disaster, scheduled special events, severe winter storm, or inaccurate delivery scans.
• An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
• An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
• Guaranteed service is not available in all areas.